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Event Manager

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Location: 798 W. Algonquin Road, Arlington Heights, IL
Brand: Cooper's Hawk

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Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

As the Event Manager, you will strategically plan, orchestrate, communicate, and ensure exceptional execution of on- site events, while promoting the Cooper’s Hawk brand, culture, and values. You’ll partner closely with the Restaurant team to provide an outstanding event experience for our Guest.  

What You’ll Do  

  • Manage and respond to private event inquiries daily, ensuring all inquiries are responded to same-day 
  • Ensure food and beverage minimums are met 
  • Work as a Subject Matter Expert with Tripleseat and Eventbrite System to ensure events are appropriately booked
  • This includes using the calendar for these systems, 100% accuracy in BEO, keeping contracts, menu design, room design, and payments
  • Follow up with all guests the next day after their events to ensure 100% guest satisfaction
  • Conduct confirmation calls to guests, make recommendations, and ensure menus and guest counts are finalized in a timely manner
  • Create and print menus for events daily; Create and print event signage as needed
  • Retrieve custom event décor, amenities, or services to ensure they are correct; oversee correct setup for events
  • Facilitate and execute monthly Wine Club Events
  • Track event finances, including the reconciliation of banquet deposits and final payments
  • Keep inventory of banquet materials and supplies
  • Maintains a professional image by adhering to guidelines listed in the Team Member Handbook
  • Complete other duties, as assigned 

What You’ll Need 

  • Must represent Cooper’s Hawk Winery & Restaurants values
  • One year of experience in restaurant venue event or sales role booking, planning and executing private events
  • Preferred certifications include ServSafe and state/local licensing requirements
  • College degree, preferred
  • Experience working in a full-service restaurant, banquet or event operations
  • Team-focused; Ability to collaborate across functional teams
  • Ability to see big picture combined with willingness to be hands-on
  • Commitment to high guest service standards
  • Possess outstanding organizational skills and attention to detail
  • Excellent, professional interpersonal skills, both in person and by phone
  • Excellent written and oral communication skills; Ability to read, understand and communicate in English
  • Excellent analytical and problem-solving skills
  • Self-starter, strong work ethic, adaptable and open to new ideas
  • Proficient in Microsoft Office Suite; and comfortable learning new systems
  • Must be able to lift and carry up to 40 lbs.
  • Must be able to stand for at least 10 hours per shift  

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.     

Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.     

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.