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Vice President, Applications

Location: 3500 Lacey Road, Downers Grove, IL
Brand: Cooper's Hawk

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The Vice President of Restaurant & Consumer Applications will be responsible for the strategy, design, development, and First-Class support & operation of our Restaurant & Consumer facing applications that are a key component of our overall growth strategy. This position will be responsible for building, managing, and mentoring a high-performance team of employees and contractors supporting packaged solutions, custom development, and integrations supporting our restaurants and guests. Additionally, this position will be responsible for creating and maintaining alignment with key stakeholders within the organization.
What You'll Do:
  • Build a high-performance team that delivers technology solutions that propel company growth and further differentiates the brand
  • Drive the strategic direction of the solutions supporting our restaurants, wine club members, and guests
  • Collaborate with senior leadership and business areas to define and implement a technology roadmap in support of strategic initiatives
  • Lead the product development lifecycle for restaurant applications and consumer-facing applications
  • Develop business cases for solutions alternatives and make recommendations
  • Provide leadership across the organization in selecting, implementing new, replacement and upgrades to solutions
  • Review existing systems in relation to future needs and benefits and recommend improvements
  • Guide the definition and implementation of a roadmap for areas of responsibility
  • Guide architecture decisions for solutions in areas of responsibility
  • Define and implement modern development practices in conjunction with peers
  • Implement processes and procedures in support of best practices, internal controls, and compliance
  • Define and monitor key performance indicator (KPIs) to assess the effectiveness of applications
  • Allocate team resources to ensure quality and timely delivery of features across multiple projects and support services
  • Own the relationship with external partners, vendors, and technology providers whose products or services we leverage
  • Define and manage the capital and operating budget for areas of responsibility
What You'll Need:
  • BS in Computer Engineering, Computer Science, or Information Technology or equivalent
  • 15+ years experience in a senior leadership technology role in overseeing applications strategy and development
  • 10+ years' experience forming and leading technology teams
  • 10+ years leading package software implementations
  • 10+ years leading strategic projects, both custom development and software implementations
  • 5+ years leading a development organization
  • 5+ years leading a team providing support
  • Experience in selecting, implementing, and operating package software including customizations, add-ons, and integrations
  • Experience leading custom development teams through new systems as well as evolution and maintenance of existing systems
  • Experience with mission-critical employee facing technology supporting customers
  • Experience with consumer engagement/guest facing technology in-person and digital driving the customer experience
  • Experience with the use of data and analytics insights to drive the customer experience
  • Experience in various systems development lifecycle methodologies waterfall and agile
  • Familiarity with modern development technologies and practices
  • Familiarity with application security best practices
  • Familiarity with compliance frameworks PCI, ITIL, Data Privacy
  • Experience in developing technical strategy and roadmaps
  • Experience building a business case
  • Experience in planning and managing complex programs and projects
  • Experience managing capital and operating budgets
  • Experience with restaurant, retail, or hospitality software
  • Experience with multi-location operations
  • Innovative thinker, able to envision how technology can be implemented to solve business challenges
  • Excellent verbal and written communication skills

Other Skills/Abilities:

  • Ability to manage and coordinate major complex projects/services
  • Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
  • Ability to multi-task and adapt quickly to change
  • Ability to deal with ambiguity
  • Ability to communicate effectively at multiple organizational levels
  • Strong customer service orientation
  • Ability to manage and collaborate with stakeholders
  • Ability to work effectively with cross functional groups and participate in problem solving process
  • Ability to communicate effectively with individuals with differing knowledge levels and technical ability
  • Ability to plan and implement projects on time and within budget
  • Ability to develop and implement standards and procedures
  • Ability to reconcile competing demands between conflicting interests and priorities
  • Excellent decision making and leadership skills
  • Strong analytical and critical thinking skills
What Youll Get:
  • Incredible Discounts:
    • Monthly Dining Allowance
    • 50% Dining and Carryout
    • 40% Retail Wine
    • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
  • Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
  • Company Matching 401(k) Retirement Savings Plan
  • Flexible Savings Accounts- Health and Dependent Care
  • Health Savings Account
  • Long-Term Disability; Voluntary Short-Term Disability
  • Basic Life and AD&D Insurance (with option to purchase additional coverage)
  • Paid Parental Leave
  • Highly Competitive Pay plus Team Member Incentives & Rewards
  • Paid Time Off
  • Access to Team Member Relief Program
  • Employee Assistance Program, providing mental health, legal and financial counseling
  • "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
  • Milestones Recognition Program
  • Complimentary Gym Membership in RSC Building
  • Hybrid Work Week (3 days in office, 2 days remote, depending on role)

Coopers Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Coopers Hawk.
Coopers Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the persons race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Coopers Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors GuildĀ® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!