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Office Manager

Location: 4230 The Strand, Columbus, OH
Brand: Cooper's Hawk

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As the Office Manager, you are the glue that holds it together in each of our restaurants!  You’ll contribute to the restaurant’s overall success, in partnership with the General Manager and Restaurant Support Center, by providing support and executing a range of administrative and human resource related duties. You’ll also assist in Guest relations and provide clerical support and financial tasks relating to processing invoices and mail distribution.  As a Cooper’s Hawk brand ambassador, you will be a trusted liaison with Team Members, Managers, and Vendors.   


What You’ll Get 

  • Incredible Discounts:
    • Monthly Dining Allowance
    • 50% Dining and Carryout
    • 40% Retail Wine
    • 20% Retail and Private Events
    • Monthly Complimentary Wine Tasting for Two 
  • Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
  • Company Matching 401(k) Retirement Savings Plan
  • Flexible Savings Accounts- Health and Dependent Care
  • Health Savings Account 
  • Long-Term Disability; Voluntary Short-Term Disability
  • Basic Life and AD&D Insurance (with option to purchase additional coverage)
  • Paid Parental Leave
  • Highly Competitive Pay plus Team Member Incentives & Rewards  
  • Paid Time Off 
  • Milestones Recognition Program
  • Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers
  • Annual Destination Conference for General Managers and Executive Kitchen Managers
  • Career Development Opportunities


What You’ll Do   

  • Oversee and maintain all tasks related to the back-office procedures and administrative systems
  • Track and manage marketing; place restaurant and office supply orders  
  • Calculate and allocate tips to all servers and bartenders based on daily cash reconciliation
  • Take steps to ensure invoices and bills are paid in a timely manner and involve department managers as needed
  • Process vacation requests and other payroll-related matters
  • Manage donation requests
  • Be responsible for daily Wine Club Membership data entry
  • Answer phone calls and assist guests while utilizing the reservation system
  • Distribute mail
  • Manage daily interactions with team members and be responsible for answering policy, payroll and benefits questions; share information and execute policy changes
  • Assist Management team with screening applications and processing pre- and post-employment paperwork for hourly team members
  • Assist with onboarding new managers and train office assistant to act as backup on the weekends/vacations
  • Track health and safety certifications for Team Members and Managers; ensure required policies are posted and updated
  • Represent company values and create a respectful, positive and professional work environment
  • Maintain back-office organization, cleanliness and security
  • Maintains a professional image by adhering to guidelines listed in the Team Member Handbook  


 What You’ll Need  

  • 6 months of supervisory and/or cash handling experience required; restaurant or retail industry experience preferred. 
  • A minimum age requirement of 18 years 
  • Excellent verbal and written communication skills  
  • Manages competing priorities under strict deadlines, must have problem solving skills and attention to detail
  • Commitment to creating Community with Team Members and Guests
  • Ability to read, understand and communicate in English
  • Demonstrates financial and business acumen with strong interpersonal skills
  • Proficient in Microsoft Office Suite
  • Must be able to work up to 40 hours per week 


Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.      


Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.      


The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. 


About Us

Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!